The OneTouch Ping® insulin delivery system has multiple safeguards to protect the integrity of the pump and remains safe and reliable. Animas has contacted patients and health care providers about this issue to assure them that the probability of unauthorized access to the One Touch Ping® System is extremely low, as it would require technical expertise, sophisticated equipment and proximity to the pump. We have also informed patients and health care providers how to enable various pump features for advanced protection should they be concerned. Animas continues to work with the appropriate regulatory bodies and security experts on this issue as we are always evaluating ways to further ensure patient safety and enhance security. We recognize the valuable role of security researchers in identifying potential medical device cybersecurity issues in order to help increase patient safety, which is always our primary focus.
Patients should contact Animas Customer Technical Support at 1-877-937-7867 with any questions or concerns.