Supplemental Privacy Notices
US Supplemental Privacy Notice
The Janssen Pharmaceutical Companies of Johnson & Johnson respects your privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website or application (hereinafter the “Service”) operated and controlled by us from which you are accessing this Privacy Policy. We encourage you to read the full Privacy Policy before using this Service or providing any personal information. By providing personal information to us or by using the Service, you acknowledge that you have read and understand this Privacy Policy. References in the Privacy Policy to “The Janssen Pharmaceutical Companies of Johnson & Johnson” refers collectively to “Janssen Pharmaceuticals, Inc.”, “Actelion Pharmaceuticals US, Inc”, “Janssen Biotech, Inc”, “Janssen Global Services, LLC”, “Janssen Products, LP”, “Janssen Scientific Affairs, LLC”, “Janssen Therapeutics, Division of Janssen Products, LP”, “Johnson & Johnson Health Care Systems, Inc.”, “Patriot Pharmaceuticals, LLC”, “Patient Service Center, LLC (‘Patient Service Center’)”, “Patient Service Center, LLC d/b/a Access Therapy Center (‘Access Therapy Center’)” and all of their current and future subsidiaries.
USE BY MINORS
The Service is not directed to individuals under the age of 18, and we request that these individuals not provide personal information through the Service. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under “Contacting Us.”
INFORMATION COLLECTION
We may ask you to submit personal information in order for you to benefit from certain features (such as newsletter subscriptions, tips/pointers, or order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed what information is required and what information is optional.
We may combine the information you submit with other information we have collected from you, whether on‑ or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other sources, such as other Johnson & Johnson Affiliates, publicly available information sources (including information from your publicly available social media profiles), and other third-party information providers.
If you submit any personal information relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
SENSITIVE INFORMATION
Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health or medical condition, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data) on or through the Service or otherwise directly to us.
AUTOMATIC INFORMATION COLLECTION AND USE
We and our service providers may collect certain information automatically as you navigate around the Service. For detailed information about the cookies and other tracking technologies used on the Service, please review the Cookie Policy on the Service you were visiting. Except where allowed by applicable law, we place cookies after having received your consent through the cookie banner or preference center. The Cookie Policy includes information on how you may disable these technologies.
We and our service providers may also automatically collect and use information in the following ways as you navigate around the Service:
Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Service through a mobile device. We use this information to ensure that the Service functions properly.
Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Service, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Service. We also use cookies to recognize your computer or device, which makes your use of the Service easier, such as to remember what is in your shopping cart. In addition, we use cookies to gather statistical information about Service usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Service. We may also use cookies in online advertising to track consumer responses to our advertisements.
You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Service. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit http://www.allaboutcookies.org.
Using Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Service, and collect and store information about your use of the Service. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.
Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Service pages and HTML‑formatted e‑mail messages to, among other things, track the actions of users and e‑mail recipients, measure the success of our marketing campaigns, and compile statistics about Service usage.
Interest-based advertising: We may use third-party advertising companies to serve advertisements regarding goods and services. that may be of interest to you when you access and use the Service and other online services, based on information relating to your access and use of the Service and other online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
If you would like more information about this practice, and to learn how to opt-out of it, in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt-out in mobile apps.
IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Service, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Service. We may also derive your approximate location from your IP address.
Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.
HOW WE USE AND DISCLOSE INFORMATION
We use and disclose information you provide to us as described to you at the point of collection. Please see the section entitled “Choices and Access” below to learn how you may opt-out of certain of our uses and disclosures.
Where required by applicable law, we will obtain your consent to our use of your personal information at the point of information collection. We may also rely on other legal bases, specifically for:
- Providing the functionality of the Service and fulfilling your requests.
- to provide the functionality of the Service to you and providing you with related customer service;
- to respond to your inquiries and fulfill your requests, such as to send you documents you request or to e‑mail alerts;
- to send you important information regarding our relationship with you or regarding the Service, changes to our terms, conditions, and policies and/or other administrative information.
We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
- Accomplishing our business purposes.
- for data analysis, for example, to improve the efficiency of the Service;
- for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements;
- for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
- for developing new products and services;
- for enhancing, improving or modifying our website or products and services;
- for identifying Service usage trends, for example, understanding which parts of our Service are of most interest to users; and
- for determining the effectiveness of our promotional campaigns so that we can adapt our campaigns to the needs and interests of our users.
We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Analysis of Personal Information to provide personalized services.
- to better understand you so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests;
- to better understand your preferences so that we can deliver content via the Service that we believe will be relevant and interesting to you.
We will provide personalized services either with your consent or because we have a legitimate interest.
In addition, we may use and disclose your information as we believe to be necessary or appropriate: (a) to comply with legal process or applicable law which may include laws outside your market of residence; (b) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your market of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. We may also use and disclose your information in other ways after obtaining your consent to do so. We may use and disclose information we collect automatically as described above under “Automatic Information Collection and Use.” In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined. Please see #1 below for choices regarding our use and disclosure of your personal information (excluding patient support programs). Please see #2 below for choices regarding our use and disclosure of your personal information in connection with our patient support programs. We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described below, we may not be able to directly remove your personal information from the databases of our affiliates with which we have already shared your information (i.e., as of the date that we implement your opt-out request). However, we will make reasonable efforts to inform our affiliates of your request. Please also note that if you opt-out of receiving marketing-related messages from us, we may still send you important transactional and administrative messages from which you cannot opt-out. Choices regarding our use and disclosure of your personal information (excluding patient support programs) You may opt-out from the following: Receiving marketing communications from us: Receiving reminders from us: Our sharing of your personal information with affiliates and third‑party partners: Choices regarding our use and disclosure of your personal information in connection with our patient support programs:
Janssen CarePath How you can access, change, or delete your personal information If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request an electronic copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us via
https://privacyportal-cdn.onetrust.com/dsarwebform/96f23ee1-34e3-41d6-8d5a-07f0d554152b/ac3f202f-da7f-436a-b609-7f2364c326b6.html?WebsiteName=innovativemedicine.jnj.com. We will respond to your request as soon as reasonably practicable. Your personal information may be stored and processed in any market where we have facilities or service providers, and by using our Service or by providing consent to us (where required by law), your information may be transferred to markets outside of your market of residence, including to the United States, which may provide for different data protection rules than in your market of residence. Nonetheless, appropriate contractual and other measures are in place to protect personal information when it is transferred to our affiliates or third parties in other markets. We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below. We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as, in regard to applicable statutes of limitations, litigation or regulatory investigations). This Service may contain links to sites of third parties. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or practices of any third parties, including any third party operating any site or online service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such site or property on the Service does not imply endorsement of it by us or by our affiliates. US SUPPLEMENTAL PRIVACY NOTICE Last Updated July 1, 2024 This US Supplemental Privacy Notice (“Supplemental Notice”) applies only to information collected about California, Colorado, Virginia, Utah, and Connecticut consumers. It provides information required under the following laws, (collectively, “US State Privacy Laws”): We also provide information collected about Nevada consumers under the heading “Privacy Notice for Nevada Residents” at the end of this Supplemental Notice. The other portions of this Supplemental Notice do not apply to Nevada consumers. This Supplemental Notice describes Janssen Pharmaceutical Companies of Johnson & Johnson’s (“we,” “us,” “our”) practices regarding the collection, use, and disclosure of Personal Information and provides instructions for submitting data subject requests. This Supplemental Notice is parallel in scope to our Global Privacy Policy and should be read in conjunction with our Global Privacy Policy. Some portions of this Supplemental Notice apply only to consumers of particular states. In those instances, we have indicated that such language applies only to those consumers. To the extent other terms used in this Supplemental Notice are defined terms under the applicable US State Privacy Law, they shall have the meanings afforded to them in those statutes, whether or not capitalized herein. As there are some variations between such definitions in each of the state statutes, the definitions applicable to you are those provided in the statute for the state in which you are a consumer. For example, if you are a Virginia consumer, terms used in this Supplemental Notice that are defined terms in the VCDPA shall have the meanings afforded to them in the VCDPA as this Supplemental Notice applies to you. We, and our Vendors, may have collected and processed the following categories of Personal Information about you in the preceding 12 months: Retention of Personal Information. We retain your Personal Information for the period reasonably necessary to provide goods and services to you and for the period reasonably necessary to support our business operational purposes listed in Section E. We may disclose the following categories of Personal Information to Vendors and Third Parties: Disclosure for California Consumers: Unless specifically stated, we have not sold or shared Personal Information about California consumers to third parties for their own use in the past twelve months. Relatedly, we do not have actual knowledge that we sell or share Personal Information of California consumers under 16 years of age. However, we may share your personal information with our affiliates and trusted partners in arrangements that may meet the broad definition of “sale” or “share” under California law. In these arrangements, use of the information we share is limited by policies, contracts, or similar restrictions. For purposes of the CPRA, a “sale” is the disclosure of Personal Information to a Third Party for monetary or other valuable consideration, and a “share” is the disclosure of Personal Information to a Third Party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration. Disclosure for Colorado, Virginia, Utah, and Connecticut Consumers: Unless specifically stated, we do not sell or share Personal Information to Third Parties for their own use. However, we may share or process one or more of the above categories of personal information with our affiliates and trusted partners in arrangements for purposes of targeted advertising, as the terms “sell,” “share,” “process,” and “targeted advertising” are defined in the CPA, VCDPA, UCPA, and CTDPA. In these arrangements, use of the information we share is limited by policies, contracts or similar restrictions. We collect Personal Information directly from California, Colorado, Virginia, Utah, and Connecticut consumers, as well as from our affiliates, business partners, joint marketing partners, public databases, providers of demographic data, publications, professional organizations, social media platforms, caregivers, third party information providers, affiliates with whom you have a business relationship, service providers with which we have a contractual relationship and to which you have provided your personal information, cookies and other tracking technologies, and Vendors and Third Parties when they share the information with us. We, and our Vendors, collect and process the Personal Information (excluding Sensitive Personal Information) described in this Supplemental Notice to: We, and our Vendors, collect and process the Sensitive Personal Information described in this Supplemental Notice for: We have provided such information in this Supplemental Notice, and you may request further information about our privacy practices by
clicking here or contacting us at 1-800-JANSSEN (526-7736). PRIVACY NOTICE FOR NEVADA RESIDENTS Effective: July 1, 2024 This Privacy Notice for Nevada Residents adds to the information contained in the Johnson & Johnson Global Privacy Policy, and applies only to Nevada residents (“You,” “your” or “consumer”). We collect certain personal information of Nevada consumers through our Internet websites or other online service. This information includes one or more of the following elements of personally identifiable information: We collect this personal information for the following purposes: Right to access and/or correct your personal information, or opt out of sale of personal information We generally do not disclose or share personal information for profit. Under Nevada law, you have the right to direct us to not sell or license your personal information to third parties. To exercise this right, if applicable, you or your authorized representative may submit a request to
https://privacyportal-cdn.onetrust.com/dsarwebform/96f23ee1-34e3-41d6-8d5a-07f0d554152b/ac3f202f-da7f-436a-b609-7f2364c326b6.html?WebsiteName=innovativemedicine.jnj.com. We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response. The Janssen Pharmaceutical Companies of Johnson & Johnson is the company responsible for collection, use, and disclosure of personal information under this Privacy Policy. If you have any questions about this Privacy Policy, Supplemental Notice, Johnson & Johnson’s information practices, or how to access this policy in another format, please contact us at: Telephone Number: 1-800-JANSSEN (526-7736) We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Service. Your use of the Service following these changes means that you accept the revised Privacy Policy. We recommend that you regularly review the Privacy Policy when you visit the Service. This policy was last updated on May 2025.CHOICES AND ACCESS
If you no longer want to receive marketing communications from us on a going-forward basis, you may opt-out of receiving them by contacting us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200, Titusville, NJ 08560. In your request to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing e-mails or direct mail from us, tell us that, and provide your name and e-mail or postal address. In addition, you may opt-out of receiving marketing e-mails from us by following the unsubscribe instructions provided in any such message.
If you no longer want to receive medical reminders from us on a going-forward basis, you may opt-out of receiving them by contacting us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200, Titusville, NJ 08560. In your response to us, please provide your name and the e-mail address or phone number at which you receive reminders from us.
If you previously opted-in to receiving marketing communications from our affiliates or third- party partners, you may opt-out of our sharing of your personal information with those parties for their direct marketing purposes on a going-forward basis by contacting us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200, Titusville, NJ 08560. In your communication to us, please state that we should no longer share your personal information with our affiliates and/or third-party partners for their marketing purposes and include your name and e-mail address.
Select the applicable program for opt-out information.
J&J withMe (for Oncology medicines)
J&J withMe (for PAH medicines)
J&J withMe (for all other medicines)
IMAAVY withMe
PAH Companion withMe
SPRAVATO withMe
STELARA withMe
TREMFYA withMe
XARELTO withMeCROSS‑BORDER TRANSFER
SECURITY
RETENTION PERIOD
THIRD PARTY SITES AND SERVICES
A. Definitions
B. Collection & Processing of Personal Information
C. Categories of Personal Information We Disclose to Vendors & Third Parties
D. Sources from Which We Collect Personal Information
E. Purposes for Processing Personal Information
F. Categories of Entities to Whom We Disclose Personal Information
G. Data Subject Rights
You may exercise the data subject rights applicable to you under the applicable US State Privacy Law by
clicking here or contacting us at 1-800-JANSSEN (526-7736). While we will make reasonable efforts to accommodate your request, we reserve the right to impose certain restrictions or requirements on your request, if allowed by or required by applicable law.
Consumers in some states may also authorize an agent to make data subject requests on their behalf.H. Other Disclosures
Personal Information Collection and Purposes of Use
Your Privacy Rights
If you would like to review, correct, or update your personal information, you or your authorized representative may submit your request to
https://privacyportal-cdn.onetrust.com/dsarwebform/96f23ee1-34e3-41d6-8d5a-07f0d554152b/ac3f202f-da7f-436a-b609-7f2364c326b6.html?WebsiteName=innovativemedicine.jnj.com. We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.CONTACTING US
Postal Address: Janssen Medical Information, PO Box 200, Titusville, NJ 08560
Website:
https://www.janssen.com/us/privacy-requestUPDATES TO THIS PRIVACY POLICY