Contact us

New Zealand Office - general enquiries:

Johnson & Johnson Innovative Medicine
Address: 507 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand
Phone: 0800 800 806 / +64 (9) 588 1343

Customer Service - for wholesaler or pharmacy enquiries relating to the purchase or delivery of Johnson & Johnson medicines:

Phone: 0800 800 806 / +64 (9) 588 1343

Medical Information - for enquiries relating to Johnson & Johnson medicines:

Please provide your full contact details (your name and contact number including country and area code) and the name of the Johnson & Johnson medicine you are enquiring about to enable a timely response.

Phone: 0800 800 806 / +64 (9) 588 1343
Email: medinfo@janau.jnj.com

Stability Evaluations (For Healthcare Professionals Only)

If you are enquiring about a temperature excursion, you can submit it through Janssen Pro.

Click HERE to request a stability evaluation for Johnson & Johnson products that have undergone a temperature breach.

Product Quality Complaint Reporting

If you wish to report a Product Quality Complaint: click HERE or use the QR code with your phone.

Adverse Event Reporting:

You may report an adverse event related to a Johson & Johnson medicine via email at localsafetyanz@its.jnj.com or call 0800 800 806 / +64 (9) 588 1343.

Media Enquiries:

Accredited journalists can contact the Johnson & Johnson Innovative Medicine media team via media@its.jnj.com. Please note that this email address is intended for journalists with specific enquiries. Unfortunately, we are unable to respond to any non-media enquiries sent to this address.