Supply Chain

In honor of Customer Service Week, we’re profiling Michael Strong—a man who’s driving behind-the-scenes innovation to improve how the company delivers products to people around the world.

Janssen Supply Chain Vice President Remo Colarusso explains how the company is pioneering high-tech new strategies to perfect an age-old mandate: better anticipating and meeting customer demand—both now and in the future.

It’s National Engineers Week and what better time to spotlight the clever ways people are elevating innovation at the company—say, with a robot named YuMi.

The company has donated funds and products, and it’s also taking steps to ensure that crucial healthcare products continue to be manufactured on the island for people who rely on them.

It’s right in the company Credo: Prioritizing the needs of the people it serves is what Johnson & Johnson is all about. And the unsung heroes of the Customer & Logistics Services team truly bring this mission to life, making magic happen in dire situations.

The company’s supply chain division is honored by a leading research and advisory firm for setting the standard in healthcare, and transforming customer experience.

Kathy Wengel, Worldwide Vice President, Supply Chain, gives an exclusive look back at her division’s biggest wins over the past year—and strategies for keeping the company competitive for years to come.