Policies

Invoice policies

1. Payments must be received in the bank by the due date in order to earn the cash discount.
2. No Anticipation and Post Audit claims will not be honored. To qualify for adjustments, report all discrepancies on an invoice within 15 days.

Policy resources

JOM Return Goods Policy.
JOM Active Return Goods Policy Product Listing.
JOM Inactive Return Goods Policy Product Listing.
JOM Infused Oncology Product Returns Policy.
JOM Infused Oncology Early Returns Product Policy Listing.
JJHCS Notice to End Customers Regarding Updates to 340B Delivery Limitations – Effective 3/7/23 (last modified 8/5/25).
J&J Maximum Fair Price (“MFP”) Implementation Plan for IPAY 2026
J&J Maximum Fair Price (“MFP”) Implementation Plan for IPAY 2026 (Spanish)

PROCRIT in-date returns

Special notice for returns of in-date PROCRIT^® (Epoetin alfa).

Under no circumstances should in-date PROCRIT^® (Epoetin alfa) be accepted and returned to general inventory for redistribution.

As stated in our return goods policy, JOM will only accept returns of outdated products. Any authorizations for returns must be processed through JOM Pharmaceutical Customer Service at 1-800-631-5273.

Protecting the supply chain

What is JOM Doing?
JOM Transaction Certification Process for Customer Compliance with the Florida Drug and Cosmetic Act.
Information on Prescription Drug Counterfeiting.
Drug Supply Chain Security Act (DSCSA) Compliance FAQs.
Serialization Customer Letter and FAQs.