- United States
- Our innovation
- JOM Pharmaceutical Services, LLC
- Customer support
Customer support
| Customer Service - for orders, inquires and disputes | Call (800) 631-5273, email ra-psgus_jom_cus_ser@its.jnj.com or visit https://us.jjcustomerconnect.com |
| Clinical Trials - for procurement inquires | If you are a patient in a research study, please contact your Principal Investigator or clinical staff at the study site for support. They will forward any questions, concerns, or complaints you may have to the appropriate party. |
| Medical Information Center - for adverse events, product complaints, medical or rebates | Call (800) 526-7736 or email medinfocenter@its.jnj.com For Patriot products call (800) 667-8570 |
| Janssen CarePath - for patience assistance programs | Call (877) 227-3728 |
| Returns - for returns or expired or recalled products | Call Inmar at (800) 967-5952 or email rarequest@inmar.com |
| Sales Representative - for practitioners to obtain contact information or request samples | Call (800) 231-9339 |
| Accounts Receivable - for questions or payments pertaining to an invoice | Call (800) 768-1059 |
| Account Payable - for vendor purchase order inquires | Call (800) 231-3965 or https://www.ap.jnj.com |
| Customer Contracts Management - for inquiries regarding eligibility | Call (800) 814-9301 |
| New Customer Forms | New Customer Application New Customer Pre-Application New Customer Post-Application |
| JOM Holiday Schedule | Holiday Schedule |